Privacy Policy

Skopa GmbH (in formation)
Keltenweg 4, 2540 Grenchen, Switzerland
Data protection: privacy@skopa.ai

When this website is accessed, our hosting provider automatically collects information in so-called server log files transmitted by your browser: IP address, date and time of access, page accessed, browser and operating system used, and the previously visited page (referrer). This processing serves the secure and stable operation of the website as well as error analysis and is based on our legitimate interest in secure operation.

This website is operated via Google Firebase Hosting (Google Ireland Limited or Google LLC), which processes the aforementioned server log files on our behalf. A corresponding data-processing agreement is in place. Application data of the client portal is processed in the region europe-west6 (Zurich, Switzerland).

This website sets no cookies and uses no analytics, tracking or advertising services. No profiling and no automated tracking of your behavior takes place.

The fonts used (Archivo, IBM Plex Mono) are served locally from our own server. No connections to third-party servers are established and no IP addresses are transmitted to Google.

For access to the client portal we use Firebase Authentication (Google) with two-factor authentication as well as Google reCAPTCHA Enterprise (App Check) to protect against misuse. In this context, technical information (including the IP address) may be transmitted to Google. Project and client data is processed in Switzerland (europe-west6). Contact and company details you edit yourself in the portal are synchronised with our CRM system, HubSpot (HubSpot, Inc., USA; data processing agreement with standard contractual clauses, EU instance); support requests are also tracked there as a ticket.

If you contact us by email, we process the information you provide for the purpose of handling your request. If you use our contact form, the details you enter (name, email address, phone number, job title, company and your message) are additionally recorded in our CRM system, HubSpot. It is operated by HubSpot, Inc., based in the USA; a data processing agreement with standard contractual clauses is in place and processing takes place on an EU instance. Apart from HubSpot, we do not pass this data on to third parties. We delete it as soon as it is no longer required and no statutory retention obligations prevent deletion.

When you submit a support request in the client portal, we prepare a draft reply with the help of a language model (Google Vertex AI). What is transmitted is the text of your request together with an extract of your portal data limited to your organisation (company profile, project and milestone names, titles of delivered results, earlier requests and answers). The contents of stored documents are not transmitted. Processing takes place in the europe-west4 data centre (Netherlands) and therefore within the EU; processing in Switzerland is not available for this service. The basis is our data processing agreement with Google and standard contractual clauses. The draft is purely internal preparation: it is always reviewed and approved by a person before you receive a reply. No automated individual decision-making in the legal sense takes place.

This website is delivered exclusively in encrypted form via TLS (https). We take appropriate technical and organizational measures to protect your data against loss and unauthorized access.

Within the scope of the applicable data protection law, you have in particular the following rights:

• access to the data processed about you
• correction of inaccurate data
• deletion or restriction of processing
• objection to a processing
• release or transfer of your data

To exercise your rights, an informal message to privacy@skopa.ai is sufficient.